3 STEP CUSTOMER ENGAGEMENT PROCESS
There is a certain degree of information and efficiency that is needed when handling device repair requests, from having relevant information appear in the email preview to making it easy on customers to submit information, the repair process needs to be fast and effective.
HOME DEVICE SELECT
Sometimes the simplest solution can solve a big problem, namely: Many customers don’t even know the name of the device they own! (See GIF below to see how we easily solved this frustrating issue!)
Much in the same way that “list” articles work, users feel more comfortable when they know exactly when the end is coming. This is the reason we chose to use a traditional contact form, rather than force users through a seemingly endless page by page information request.
EFFICIENT INFORMATION COLLECTION
Through the fast and simple process that begins right form the homepage, OneUpPhone has experienced massive growth in web form requests. We’ve created three step process that only loads two pages and collects enough pieces of information for the repair technicians to asses the situation quickly.
HANDS DOWN THE BEST MOBILE REPAIR
OneUpPhone is a disruptive business that takes the hassle out of phone repair. People can’t live without their device for more than a few hours! Instead of dropping off your device at a location or waiting hours for a repair, we can do most device repairs in less than 15 minutes. We come to you!